FREQUENTLY ASKED QUESTIONS
How do you place an order?
IS IT SAFE FOR ME TO USE MY CREDIT CARD WHEN I ORDER?
Yes, we have a completely secure merchant account system that automatically checks your credit card number and completes the transaction without anyone ever seeing your credit card number or information. It’s completely secure.
WHEN ARE PRODUCTS SHIPPED?
In stock items usually ship within 48 hours of the order being received unless Seller notified Customer otherwise. Seller uses USPS as the primary shipping method. Seller charges shipping costs based on the shipping class selected by Customer in the Purchase Order. Seller charges no further fees on shipping or handling.
Seller will notify Customer if an item is not in stock at the time of sale. If an item is out of stock, Customer can choose if he or she wants a refund, or to wait for the backordered item to arrive in stock. Seller will ship the backordered item when it becomes available at no extra shipping cost.
Orders placed by Customer through an email, phone call, and/or text message will incur a $5 service fee per order. To avoid this fee, customers are encouraged to place orders through our website store. If you cannot find a product you are looking for, contact Seller.
View our terms and conditions for additional shipping and returns information.
DO YOU CHARGE SALES TAX?
WHAT IS YOUR RETURN POLICY?
Seller accepts items returned within 14 days of delivery at no charge, except for items marked as non-returnable below. The item(s) must be unused as confirmed by Seller at time of receiving the item.
Customer can return items up to 30 days of delivery, but will pay a 10% restocking fee. Please contact Seller for return authorization before returning products.
Any orders returned for non-warranty issues will be issued a store credit only. Product must be in-hand by the Seller before a store credit will be issued.
NON-RETURNABLE ITEMS
Any service or labor rendered by Seller is not subject to a full refund. Seller will work with Customer to solve or fix any issues Customer has with Seller’s service.
Seller will neither accept returns, nor provide store credit, for:
• Items that show damage or abuse.
• Bearings.
• Used turbines.
• OEM products.
• New handpieces in an unsealed box.
• Special or customized orders.
View our terms and conditions for additional shipping and returns information.